Trustify Market logoTrustify Market

RESOLUTION CENTRE

We're Here to Help

Our dedicated team is online 24/7 to review evidence, manage dispute negotiations, and ensure total financial protection for both sides.

Email Support

info@trustify.ng

Response within 1 hour

Live Chat Support

Available 24/7

Human reply under 3 mins

Phone Support

1-800-TRUSTIFY

Mon-Fri (9 AM - 6 PM WAT)

Popular Support Topics

Check our knowledge base answers before submitting your inquiry.

How are payment disputes resolved?

Funds stay safely locked inside our escrow system while we request proof of trackable delivery or condition issues. A support agent steps in under 12 hours.

What if the seller ships the wrong item?

Do not click "Confirm Satisfaction" upon receiving your delivery. Inform us immediately via the app and upload unboxing photos to trigger a return process.

When does the payout clear to the seller?

Payout clears immediately once the buyer confirms satisfactory receipt, or automatically after 48 hours from trackable delivery signature.

How do I report a suspected fraudulent profile?

Every user profile contains a "Report Profile" flag. Our system immediately locks verified identity reviews upon receiving reports with proof logs.

Send us a message

Fill out the request below and we will route you directly to a dedicated market safety officer.

What are you experiencing issues with?

The Trustify Safety Guarantee

Your payments are permanently stored inside secure FDIC-insured escrow nodes. No buyer funds are released to a seller until trackable shipping matches delivery signatures and satisfaction is verified.